Samantha McConnell

Samantha McConnell is an experienced professional in AI strategy and product management, currently serving as Director at Cox Communications since October 2017. With expertise in generative AI, Samantha has led initiatives that significantly reduced user search times by 50% and content creation times by 40%. As a speaker at Google Next 2024, Samantha focuses on generating scalable business value through AI. Previous roles included directing digital support channels and managing extensive customer care programs. Prior experience at McMaster-Carr involved overseeing contact centers and implementing strategies that improved efficiency and reduced costs. Samantha's career began at Deloitte Consulting, where contributions included organizing teams and developing communication plans during significant mergers. Samantha holds a Bachelor of Arts in Organizational Communication & Strategy from Vanderbilt University.