Jamal Govan

Jamal Govan serves as an Implementation Project Coordinator Specialist at CPI Card Group since November 2023, following a six-year tenure at SmileDirectClub where roles included Process Analyst, Team Captain, Team Lead, Account Manager, and Social Media Specialist. In these positions, Jamal managed process improvement initiatives and project plans, communicated proactively with project managers and team members, and spearheaded efforts to enhance customer experience while automating workflows. Jamal also demonstrated leadership in managing a team, addressing customer needs, and ensuring project deadlines were met. Prior experience includes a Marketing Specialist role at Black Sea Marketing and a Bachelor's degree in Graphic Design from Tennessee State University, obtained in 2016.