Florent Girard is a highly experienced professional with a solid background in customer service and technical support. Currently serving as a French service specialist at Apple since August 2020, Florent previously worked at Cpl as a Technical Support Analyst and Quality Analyst Specialist from 2008 to the present, where responsibilities included providing technical resolutions to customers, mentoring new hires, and conducting quality assessments on advisor calls. Earlier experience includes handling administrative requests at Xerox. Florent holds a French Professional A-Level degree in Secretary-Accountancy from CNED Lyon, completed between 1997 and 2001.
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