Phantasia Phillips

Phantasia Phillips is a Guest Experience Manager at Club Quarters Hotels since January 2024, bringing a strong background in operations and customer relations. Previously, as a Strategy & Operations Intern at Year Up, Phantasia contributed to the development of tools for project and customer relationship management, leading initiatives on user research and product recommendations. Experience as an Operations Assistant at RiseBoro Community Partnership involved managing a resource database and redesigning the division directory for improved efficiency. Earlier roles included Customer Service/Account Management at Charter Communications, involving high-volume call management and relationship building with stakeholders, and Team Leader at Ithaca Collegetown Bagels, where sales increased through implemented upselling techniques. Educational qualifications include a degree from Ithaca College and a high school diploma from Urban Assembly School for Wildlife Conservation, along with training from Year Up United.