Kyriakos Karagiannakis

Kyriakos Karagiannakis is an experienced Operations Manager at CQS S.A. since April 2019, with a focus on CRM management for business and consumer customers. Previously, Kyriakos held multiple roles at Vodafone from September 2001 to January 2019, including Supervisor in the Enterprise Contact Center and Team Leader, overseeing a team of 95 agents and team leaders. Responsibilities included customer care, retention, telemarketing, and managing various customer lifecycle activities, with a strong emphasis on achieving performance targets and fostering effective service delivery. Kyriakos holds a degree from Panteion Panepistimion Oikonomikon kai Politicon Epistimon, earned between 1993 and 1999.