At Craft CXM, we empower businesses to achieve outcomes that exceed customer expectations and deliver extraordinary results. 

As a customer-centric and strategic technical organisation, we see the world of CXM as an opportunity to differentiate your brand from your competition, continuously exceed your customer expectations and ultimately, achieve your objectives.  

We believe that customer experience should be at the heart of every business, and we are committed to helping companies achieve this goal.  Our comprehensive suite of services includes customer experience strategy, customer journey mapping, customer insights, software implementations, enablement, and ongoing CXM operations support. 

Our team combines people who have worked on CXM programmes for some of the world’s best-known brands, along with engineers and data experts who have hands-on experience with the leading CRM and marketing automation platforms – it’s a unique and powerful mix of talent. 


Consulting

Enterprise Software

Marketing

Craft CXM

The Mumbai office specializes in consulting services, offering expertise in functional solutions and project leadership.

Mumbai

Craft CXM's headquarters in Melbourne, Australia

Leighton Robins

This department provides expert advice and solutions to clients across various domains.

Consulting Services

This department manages client relationships and oversees the delivery of services and solutions to ensure customer satisfaction.

Client Services

This department provides strategic direction and oversees the overall operations of the organization.

Craft CXM

Org chart

Teams

Consulting Services

Client Services

Executive Leadership

Offices

Craft CXM

Org chart

Teams

Consulting Services

Client Services

Executive Leadership

Offices

Related companies