Megan Janes

Megan Janes is an experienced operations and customer success professional with a strong background in the restaurant and technology sectors. Currently serving as Client Operations Manager II at Crafty since July 2025, Megan oversees account performance, P&L management, and operational quality while optimizing workflows to meet company objectives. Previously at Restaurant365, Megan held the position of Lead, Senior Customer Success Manager for small and medium-sized businesses, where a strategic restructure of client engagement was implemented, managing a portfolio of over 1,500 accounts. At The Kitchen Restaurant Group, Megan revitalized team culture and introduced an inventory system that significantly reduced cost variances, and earlier, at The Bad Apple, Megan improved training programs and managed scheduling to enhance service standards. Megan holds a Bachelor's degree in Communications from California State University, Long Beach.