Gemma James

Gemma James is an experienced professional with a strong background in operations and business administration. Currently serving as an Arrest Referral Worker at Cranstoun since March 2020, Gemma previously held the role of Regional Operations Executive at HomeServe from December 2015 to March 2020. In this role, Gemma managed comprehensive business operations for seven Area Managers, overseeing KPI reporting, fleet management, staff recruitment, and logistics for training events. Key accomplishments include the orchestration of national events to enhance team engagement and playing a pivotal role in the implementation of a new complaints process. Prior experience as a SmartShop Operations Executive involved leading operational changes, managing online shop content, and developing training programs while effectively collaborating with marketing teams.