Alan Collins is an experienced professional in the insurance industry, currently serving as the Head of Operational Excellence at Crawford & Company since June 2023. Prior to this role, Alan held positions at Beazley as Product Manager and Xplor as Product Owner. Notably, during tenure at the Motor Insurers' Bureau, Alan was responsible for the design and build of the low value claims portal, collaborating with key stakeholders in the Ministry of Justice and the insurance sector. Alan's earlier roles include Claims Manager at Allianz Insurance and Claims Services Manager at BancTec & Dataforce UK, where responsibilities encompassed agile product ownership and operational management of various claims teams. Throughout a career that began at Crawford & Company in 2000, Alan has consistently contributed to innovative software development and operational efficiency in claims handling across multiple organizations.
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