CreaLog Software-Entwicklung und Beratung GmbH
Stefan Riesel is a Senior Account Manager at CreaLog Software-Entwicklung und Beratung GmbH, with experience in analyzing customer requirements and providing recommendations for VoiceBots and speech portals to optimize the customer interface. Prior to this, Stefan worked as a Consultant at Siemens AG (ICN) in the eBusiness & eCRM sector, specializing in complex solutions such as ACD, CTI, and IVR. Stefan also has experience as an Applikationsspezialist, focusing on the integration and support of Contact Center solutions. Stefan holds a Diplomingenieur degree in Electrical Engineering with a focus on Telecommunications from Fachhochschule Giessen/Friedberg.
CreaLog Software-Entwicklung und Beratung GmbH
CreaLog offers Communication Service Providers core applications on our Service Delivery Platform for IMS. Name an application, we will deliver. Complete IMS Solutions Portfolio - Number Translation, VPN, and announcements for all networks (VoLTE, IMS and TDM). Network based Mobile and Fixed Net Call Recording - Highly Secure Recording in Telco networks for corporate customers like banks & brokers (MiFID II compliant) and many other use cases. Emergency Call Routing – network wide routing of emergency calls and broadcast announcements. Directory Assistance Services Cloud Contact Center & Enterprise IVR – Ideal for your midsized corporate clients. We take pride in our long lasting relations as supplier for major European Communication Service Providers like Deutsche Telekom, Vodafone, A1 Telekom Austria, Kyivstar, POST Luxembourg, Monaco Telecom, Sunrise and Swisscom. Your key benefits in working with us: Working with a European Supplier for Communication Service Providers understanding your concerns for speed, flexibility, and cost-efficiency. Turn-Key Solutions incl. Professional Services by the manufacturer. Scalable Cloud & VAS Suite – a central platform for various business applications. Lifecycle management according to your business model and market demand. Extensive expertise in AI based Speech Recognition, Call Recording, Call Transcription and Speech Analytics.