Sarah Alam is a seasoned professional with a diverse background in customer engagement, sales, and business development. Currently serving as Team Lead and Team Supervisor for Sales & Support at Creatif Soft since August 2019, Sarah is responsible for managing a team, enhancing customer experience, and driving client retention efforts. Previous roles include Senior Customer Engagement Executive and Customer Service Specialist, where Sarah successfully ensured customer satisfaction and retention through tailored solutions. Prior experience at AG Consultraining (Pvt.) Ltd. as a Business Development Officer involved competitor analysis and lead generation, complemented by internships in sales and digital marketing. Sarah holds a Master's degree in Public Administration and a Bachelor's degree in Applied Science from Karachi University.
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