Harry G.

Harry G. has a diverse work experience spanning various roles in different companies. Harry started their career at First Data Corporation in 2011, where they served as a Contact Center Team Lead. In this role, they downloaded and troubleshooted merchant's credit card terminals, educated business owners on terminal usage, and trained new hires. Harry then joined Bank of America Merchant Services in 2013 as an Advanced Client Support Specialist, where they reviewed and processed business owner documents for compliance, processed credit card terminal updates, and served as a liaison for chargebacks and disputes.

In 2015, Harry moved to Visa, where they worked as a Senior Customer Service Specialist. Here, they reviewed and processed credit card disputes, educated customers on card usage best practices, and provided fraud prevention advice. Harry then joined Apple in 2016 as a Product Specialist, assisting customers with inquiries, educating them on Apple products, and serving as a liaison for French-speaking business owners.

Following their role at Apple, Harry joined HomeAway (now Vrbo) in 2017 as a Trust and Security Representative, responsible for investigating owner accounts, preventing fraud, and re-securing compromised accounts and emails. In 2018, Harry joined Zoho as a Lead Sales Engineer, collaborating with the Account Management team to demonstrate product capabilities to clients of all sizes. Harry was later promoted to Presales Manager, overseeing presales activities and presentations.

Most recently, in 2022, Harry joined Creatio as a Presales Engineer, utilizing their technical expertise to support the sales process.

Harry G. obtained an Associate's degree in Computer Science from Seminole State College of Florida. In terms of additional certifications, they obtained certifications in various fields including Technical Sales, Artificial Intelligence, AWS, Data Science, Statistics, Agile Software Development, Human Resources, UX, and Web Development. The certifications were obtained from LinkedIn, with the most recent certification being "Technical Sales: The Role of the Sales Engineer" obtained in December 2022.