Bilal Santina

Bilal Santina has experience in the field of IT support and call center management. At CTS, Bilal works as an IT Support Specialist, training call center representatives and providing technical support for computer and technology users. Prior to that role, Bilal served as a Call Center Supervisor at McDonald's, ensuring agents adhere to call center objectives and policies. Bilal's educational background includes a Bachelor of Business Administration (BBA) in Management Information Systems from Lebanese International University.