James Burgess

James Burgess currently serves as the Head of Salesforce Practice and Head of Service Management at Credera, a global consulting firm, since February 2024. Prior to this, James was with BrightGen from June 2015 to February 2024, where responsibilities included leading the Service Delivery team and holding roles such as VP of Customer Success and Account Manager, focusing on customer relationships and innovative solutions within the Salesforce platform. Earlier experience includes positions at Sky as an Application Support Analyst and at Tesco PLC as an IT Provisioning Officer. James holds multiple Salesforce certifications and has a strong background in service management and customer success.