Tom Somers

Tom Somers has extensive experience in IT service management, currently serving as the Engineering Technical Service and Support Manager II at Credit Acceptance since August 2020, where notable achievements include transforming the Service Desk into a high-performing team and implementing ITIL-aligned processes to enhance efficiency. Prior to this role, Tom held the position of Director of Service Management at Impellam Group, overseeing the security of information assets and improving IT Service Desk operations. Tom's career began at Bartech Staffing, where as IT Support Manager, responsibilities included managing IT support functions for multiple branch offices, developing security and disaster recovery plans, and ensuring consistent operational support. Tom holds a Bachelor of Science degree in Information Technology from Central Michigan University (2008-2013).