Credit Acceptance
Tom Somers has extensive experience in IT service management, currently serving as the Engineering Technical Service and Support Manager II at Credit Acceptance since August 2020, where notable achievements include transforming the Service Desk into a high-performing team and implementing ITIL-aligned processes to enhance efficiency. Prior to this role, Tom held the position of Director of Service Management at Impellam Group, overseeing the security of information assets and improving IT Service Desk operations. Tom's career began at Bartech Staffing, where as IT Support Manager, responsibilities included managing IT support functions for multiple branch offices, developing security and disaster recovery plans, and ensuring consistent operational support. Tom holds a Bachelor of Science degree in Information Technology from Central Michigan University (2008-2013).
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Credit Acceptance
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Since 1972, Credit Acceptance has offered automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit. These programs are offered through a nationwide network of automobile dealers who benefit from sales of vehicles to consumers who otherwise could not obtain financing; from repeat and referral sales; and from sales to customers who come into the dealership believing they have credit issues, but qualify for traditional financing. Further, we report to the three national credit reporting agencies, giving consumers an opportunity to improve their credit score and potentially qualify for more traditional financing. Our company is unique. Enrolled dealers share in the cash flows from the contract, which creates an alignment of interests and is a critical element of our success. Dealers have an incentive to sell reliable vehicles that last the term of the contracts, as they benefit from those who successfully repay their contracts.