Silvia Serventi

Silvia Serventi is an experienced professional currently serving as Executive Assistant to the Deputy General Manager and Customer Care Deputy Team Leader at Crédit Agricole Italia since September 2022. Key responsibilities include data analysis, KPI monitoring, onboarding and training new employees, and performance evaluation. Previously, Silvia held roles as a Digital Consultant Unit Mutui, focusing on consumer credit products and client relations, and as a Customer Care & Social Media Specialist, overseeing social media channels and customer engagement. Prior experience includes a Junior Accountant position at Azzini Zagni | Avvocati e Commercialisti, where tasks included managing financial records and preparing balance sheets. Silvia holds a Master's degree in Business Management and a Bachelor's degree in Business Economics from Università Cattolica del Sacro Cuore, alongside a high school diploma from Liceo Ginnasio Statale “Daniele Manin.”