JL

Joe LaFrancesca

Senior Director of Client Success at Credit Associates

Joe LaFrancesca has extensive work experience in various industries. In 1995, they started as a server at MacGregor's Restaurant and later became a manager at Foot Locker from 1997 to 2000. In 2000, Joe joined Verizon Wireless, where they held various roles, including Retail Store Manager, Senior Consultant of Customer Experience, and Senior Manager of Customer Experience. At Verizon Wireless, they focused on improving customer satisfaction, reducing churn, and implementing innovative marketing initiatives. In 2017, Joe worked as a Financial Center Manager at Bank of America. From 2016 to 2021, they were a Franchise Owner at Cruise Planners Travel Agency, driving sales and promoting different vendor promotions. Joe also worked at ClearOne Advantage as Director of Operations and Director of Client Experience, overseeing loan operations and ensuring exceptional customer service. In 2020, they served as a Member of the Board of Directors at OUTCAST FOOD NETWORK INC. Currently, Joe is the Director of Client Success at CreditAssociates.

Joe LaFrancesca attended Harford Community College from 1997 to 1999, where they pursued a field of study in Business Administration and Management. However, no specific degree was mentioned.

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