Lisa Ward

Lisa Ward has a diverse work experience in multiple roles and companies. Lisa'smost recent position was as the Director of Operations, Client Success at CreditAssociates, starting in April 2023. Prior to that, they worked at Vistra Corp. from May 2019 to April 2023, where they held the role of Manager, Performance Acquisition Sales. In this role, Lisa was responsible for leading the Sales Performance Team and ensuring compliant and ethical selling practices. Lisa achieved significant milestones, such as implementing a sales verification program and increasing lead volume.

Before their time at Vistra Corp., Lisa worked at TXU Energy in various roles. From July 2017 to April 2023, they served as the Manager, Acquisition Targeted Sales, overseeing the Direct Marketing inbound sales team, outbound sales team, and sales chat team. Additionally, they held the position of Sr. Supervisor, Quality Insights & Analytics from September 2013 to July 2017. In this role, Lisa developed and advanced the Quality Assurance program for the Customer Experience Services organization.

Furthermore, Lisa worked as a Sr. Analyst, Controls and Compliance from November 2008 to September 2013 and as an Account Service Manager from February 2007 to November 2008 at TXU Energy. In these roles, they demonstrated their expertise in managing complex customer accounts and ensuring customer satisfaction.

Overall, Lisa Ward's work experience showcases their proficiency in operations management, sales, quality assurance, and customer service.

Lisa Ward earned a Bachelor's of Science degree in Political Science with minors in Business and Sociology from Texas A&M University.