Yasmin Dowling

Yasmin Dowling has an extensive work history starting in 2006 as a Receptionist at Doctor Wilsons Surgery. Their responsibilities included booking appointments, handling patient inquiries, and maintaining the patient database.

In 2009, Yasmin joined Telstra as a Billing and Sales Consultant. Yasmin dealt with billing inquiries, organized payment arrangements, and ensured customer details were up to date. Yasmin later became a Customer Service Retention Specialist, where they focused on customer retention, complaints, and sales in a high-pressure environment. Yasmin also served as a Quality Assurance Specialist, overseeing customer interactions, and ensuring service quality.

From 2016 to 2018, Yasmin worked at Incredo Pty Ltd as a Client Relations Manager. Their duties included recruitment, performance management, training, and leadership of accounts and sales teams. Yasmin developed new opportunities, managed existing accounts, and fostered positive client relationships.

Since 2019, Yasmin has been working as a Quality Assurance Manager at Credit Clear Limited, where they ensure quality standards are met and maintained.

Overall, Yasmin Dowling has gained experience in various roles focusing on customer service, sales, and quality assurance.

Yasmin Dowling completed their education from 1991 to 1999 at Seymour College. Yasmin then attended Glenunga International High School from 2000 to 2003, where they obtained a High School degree. Later, they attended the University of South Australia from 2004 to 2009, majoring in Social Work. Yasmin further pursued several additional certifications, including a Course of Community Justice Services from Asset Training Australia in September 2016. Yasmin also obtained a Certificate IV in Customer Service from the CSIA Customer Service Institute of Australia in May 2011 and a Certificate III in Customer Service from Franklyn Scholar in February 2010. Additionally, Yasmin received certifications in first aid and emergency life support from Australia Wide First Aid in May 2016.