Paul Marinko

Director Success Delivery at Credit Karma

Paul Marinko has over 20 years of work experience in various roles related to technical support, customer success, and operations management. Paul most recently worked at Credit Karma as the Director of Success Delivery, where they optimized and scaled global support operations in the personal finance sector. Prior to that, they held leadership positions at companies such as Ellie Mae, Vendavo, 3VR Video Intelligence Platform, and Innovative Interfaces, where they focused on improving customer experience, implementing support delivery models, and developing successful service offerings. Paul began their career as a Field Technician at Moderne and later worked as a Field Engineer at Oce, gaining experience in installation, troubleshooting, and maintenance of technical systems. Overall, Paul Marinko has a proven record of driving adoption, improving customer satisfaction, and implementing process optimizations in high-pressure environments.

Paul Marinko has a diverse education history. Paul obtained a Master of Business Administration (MBA) degree with a specialization in Management Information Systems from Bellevue University, completing the program from 2010 to 2012. Prior to that, they earned a Bachelor of Science degree in Management Information Systems from the same institution, studying from 2009 to 2010.

Before pursuing higher education, Paul Marinko attended The Art Institutes from 2007 to 2009, focusing on Web and Interactive Media Design. Paul also earned a Sun Solaris Certification in 2002, specializing in Performance Tuning, Networking, and System Administration.

In the late 1990s, Paul Marinko attended Heald College, School of Technology, where they obtained an Associate of Applied Science degree in Networking Technologies in 1997, and an Associate of Applied Science degree in Electronics Technology in 1996.

Additionally, in 1993 and 1994, Paul Marinko pursued studies in Computer Programming and Operations at CollegeAmerica/CDI, although it is unclear whether they obtained a specific degree from this institution.

Links

Previous companies

Ellie Mae logo
Vendavo logo
Innovative Interfaces, Inc. logo

Timeline

  • Director Success Delivery

    2021 - present

  • Director Member Success Operations

    2020

  • Senior Manager Member Support Operations

    2018