Mike Bellina

Mike Bellina currently serves as the Assistant Vice President of Customer Service at Credit One Bank, a position held since November 2007, where responsibilities include driving the global service delivery strategy for credit card products and improving customer satisfaction across over 3,000 agents in multiple countries. Previous roles at Credit One Bank encompass Vendor Relations Manager, Service Delivery, overseeing workforce operations for over 2,000 agents, and Workforce Management Supervisor, managing call allocation for four offshore centers. Early in the career, Mike held positions as Collections Production Supervisor/Dialer Manager and Transaction Services Supervisor, focusing on enhancing operational metrics and team performance. Mike began career at Credit One Bank as a Transaction Service Team Lead from 2004 to 2007. Mike holds a Bachelor of Arts in Political Science and History from the State University of New York at Fredonia, earned in 2005.