Millicent Olongo

Millicent Olongo is an experienced customer service professional with a strong background in multi-channel support and client relationship management. Currently serving as a Customer Happiness Champion at Credit Repair Cloud since December 2021, Millicent promotes customer enablement through self-service initiatives. Previous roles include Customer Support Specialist at Sendwave, where technical support and efficient communication were key responsibilities, and Tour Consultant positions at Blueberry Voyage Nairobi and Valley Land Tours And Shelters, focusing on customized travel itineraries and client inquiries. Early experience includes customer service roles at Fly540 Aviation Ltd and hospitality positions at Kempinski Hotels and Art Café. Millicent holds a Bachelor's degree in Human Resources Management from Mount Kenya University and has additional qualifications in human resources from various institutions.