Vincent Yeung

Vincent Yeung is currently an IT System Administrator at Credit Union of America. Vincent has previously worked as a Network Technician for Derby Public Schools USD260, a Technology Support Consultant for Taylor & Associates, and a Team Member for Shocker Card Center.

As a Network Technician, Vincent was responsible for reviewing event logs, monitoring service desk tickets, answering phone calls, and providing off-site and on-site technical assistance for network connectivity, user account, and printing issues. Vincent also troubleshot, supported, and maintained the wired and wireless infrastructure (VLANs, DHCP, routing & switching, etc.), virtual & physical servers, on-prem firewalls, VoIP phone system, and endpoint security. In addition, Vincent evaluated network performance to improve continuity of all systems and collaborated with HVAC, building controls, and AV vendors on integrating new hardware onto the network. Vincent also monitored backup systems and procedures to ensure data security and assisted the desktop team with complex issues pertaining to computer hardware and software. Finally, Vincent reviewed, updated, and improved documentation for IT department and district staff.

At Shocker Card Center, Vincent was a Team Member responsible for helping customers with their questions and needs. Vincent provided excellent customer service by being friendly and helpful at all times.

As a Technology Support Consultant at Taylor & Associates, Vincent was responsible for providing Tier I/II technical support for clients in a remote environment. Vincent used their strong customer service skills

Vincent Yeung attended Derby High School and then went on to Wichita State University where they earned their Bachelor of Business Administration in Management Information Systems.

Their manager is Steve Seiler, IT Infrastructure Manager. Some of their coworkers include Matthew Miller - IT System Administrator.