Grethel Tuason

Grethel Tuason is a seasoned professional with extensive experience in operations support and customer service management within the credit union industry. Currently serving as the Continuous Process Improvement Manager at the Credit Union of Southern California since 2014, Grethel has held multiple roles including Senior Support Operations Analyst and Internal Resource Center Manager. Prior experience includes branch management at SchoolsFirst Federal Credit Union from 2006 to 2013, where oversight of a team, customer service excellence, and compliance audits were key responsibilities. Grethel began their career as a Loan Processor at American First Credit Union and has maintained a strong focus on process improvement and customer satisfaction throughout their career. Education credentials include a Bachelor of Arts in Computer and Information Sciences from DeVry University-California and an Associate of Arts in General Studies from Cerritos College.