Jaqueline Ziliani

Jaqueline Ziliani is a Customer Experience Analyst at Creditas since August 2021, where responsibilities include providing personalized customer service pre- and post-sales through chat and phone, assisting with loan simulations, and managing employee benefits inquiries. Prior experience includes roles at Shopper.com.br focusing on customer delivery satisfaction, at Gympass assisting users with corporate discounts and fitness solutions, and at Credit Suisse in compliance and legal departments managing client account openings and documentation. Jaqueline started career as a logistics assistant at Saint-Gobain. Currently pursuing a Bachelor's degree in Business Administration at Universidade Cidade de São Paulo from 2022 to 2024.