Daniel Marcelino possesses over 11 years of experience in IT monitoring and incident management, with a strong focus on user experience and operational support. They currently serve as the Coordinator of IT Infrastructure at Credsystem, overseeing the Command Center teams and managing 24/7 incident response. Previously, they held various technical positions at companies including BTG Pactual and Teleperformance Brasil, where they contributed to the development of operational guidelines and team structuring. Daniel holds a degree in Analysis and Development of Systems from Faculdades Metropolitanas Unidas.
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