Luis S

Luis S has extensive experience in conversation design and analysis, currently serving as an Associate Conversation Designer at Cresta since December 2018. In this role, Luis leads conversation analysis and intent labeling efforts, creating and testing models while updating dialog policies. Previous positions at Cresta include Conversation Analyst Manager, where leadership involved developing a new team and managing significant workflow changes, and Conversation Analyst, focusing on client communication and process training. Prior to Cresta, Luis worked at TTEC as a Sales Manager, overseeing multiple teams and exceeding revenue goals, and held roles as an Assistant Trainer and Sales Representative, contributing to training programs and providing B2B software recommendations. Luis's educational background includes studies at South Mountain Community College.