Federico Fioretti has extensive experience in technical support and IT management, currently serving as a Global Technical Support professional at CRIF since October 2020, where responsibilities include managing IT requests, incident management, A2A integration, system reviews, and on-site installations. Prior to this role, Federico worked at BT as a Technical Support Analyst, overseeing technical support and supplier activities related to networking products, and at Tata Consultancy Services as an IT Desktop Support specialist, providing multilingual infrastructure support for a banking firm. Federico's career began at GfK as a Surveyor, focusing on customer service analysis. Academic qualifications include a Master of Business Administration in Management Information Systems from Urbino and experience in Economics through an Erasmus program at the University of Agder.
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