Vaughn Monroe is an experienced Systems Analyst at CRISP - Chesapeake Regional Information System for our Patients, specializing in operational support and customer engagement for Health Information Exchange (HIE) participants since May 2018. Previous roles include Tier II IT Supervisor at Resurgence Behavioral Health and Product Support Manager at Optum/UnitedHealth Group, where Vaughn managed technical support for over 1,800 clinicians and led various IT projects. Additional experience includes roles in technical support at UnitedHealthcare, AirClic, Inc., and AAC Inc., focusing on troubleshooting, systems administration, and telecommunications engineering. Vaughn holds a Bachelor of Science in Information Technology from the University of Phoenix.
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