Michael Langner

Michael Langner has over 15 years of experience in IT process management and support roles. Currently serving as a Senior Process Analyst at Criteo since January 2015, Michael specializes in IT process development, incident management, and governance. Previous positions at Criteo include IT Service Desk Escalation Manager and IT Service Desk Analyst, where responsibilities encompassed escalation management, process monitoring, and knowledge base management across multiple regions. Prior to Criteo, Michael held various IT support and system administration roles at companies including Ciao | Shopping Guide GmbH and Audius Informationssysteme GmbH, where expertise ranged from server maintenance to desktop support. Michael completed an apprenticeship in IT-Systemelektroniker at Siemens and holds a General Certificate of Secondary Education from Staatliche Realschule Neubiberg.