John M. P.

John M. P. has a long and varied work experience, beginning with a role as a PC Desktop Support LAN Technician at AG Edwards & Sons Inc. in 1996. John M. then moved to American Express, where they held several roles from 1996 to 2004, including Senior Help Desk Team Leader, American Express, and American Express Help Desk & Account Manager. In 2004, John joined Premiere Global Services as Sr. Director, Global Strategic Initiatives & Customer Experience. John M. then moved to TheLadders.com in 2008, where they held the role of Director, Enterprise Operations. In 2008, John also founded Service Push, LLC, a Social Customer Experience start-up company specializing in Social CRM Consulting and application development. In 2009, they joined Vonage as Sr. Program Manager of Online Web Self Service & Customer Experience. In 2013, John founded StagingChanges.Org, a life-skill training organization dedicated to teaching Technology & Digital Arts. In 2011, they joined Oracle as Director, Strategic Business Value Services (CX, CRM, and Customer Service), and Sr. Business Value Strategist. Finally, in 2016, John founded CRM Experts Online.

John M.P. attended New York College of Technology from 1996 to 1998, where they received an Associates Degree in Liberal Arts. John M. then returned to New York College of Technology from 1998 to 2002, where they received a Bachelor's Degree in Information Systems with a focus on Computer Information Systems. John M. also holds a certification in Project Management.