Brandon Fontana

Brandon Fontana is an experienced professional in contact center operations and partner performance management, currently serving as the Sr. Contact Center Operations Manager at Croix Bleue du Québec since December 2024. Prior to this role, Brandon held the position of Partner Performance Manager at Bell from June 2009 to December 2024, where responsibilities included leading partner and vendor performance for residential and business sales and support teams, overseeing operations for several hundred employees, and collaborating on root cause analysis initiatives for process improvements. Brandon's background includes a Bachelor of Business Administration from Université TÉLUQ and a foundation in Computer Science and Sales from Centre de formation des nouvelles technologies.