Samarpan Debroy is a seasoned customer experience leader with over 20 years of expertise in the e-commerce and telecom industries. Currently, Samarpan heads Customer Experience at Croma, focusing on transforming the organization into one of the most customer-centric retailers. Previously, Samarpan held leadership roles at major companies, including Amazon, Swiggy, and Flipkart, where they drove strategic customer experience initiatives and operational excellence. With a strong foundation in Lean Six Sigma, Samarpan has successfully managed large-scale transformation projects and mentored teams in process improvement. Samarpan holds an Executive MBA in Sales and Marketing Management from the Indian Institute of Management, Calcutta.
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