David Mullins

David Mullins is a seasoned marketing and customer experience professional currently serving as the Head of Brand, Communications and Digital Strategy at CrossCountry Trains since August 2022. David leads the strategic development of the company's brand narrative, digital presence, and customer engagement initiatives. Previously, David dedicated 16 years at Groupe Renault, progressing through various roles such as Senior Customer Experience & Transformation Manager, where exceptional customer experiences were championed across the retailer network, and Senior Product Manager for the SUV range, focusing on model development and commercial success. A strong advocate for training, David also held senior roles in sales training and customer support, driving customer satisfaction and loyalty. David studied Tourism and Travel Services Management at West Herts College from 1994 to 1996.