Ricardo Porras

Ricardo Porras is a Technical Support Specialist III at CrossLink Professional Tax Solutions, with experience since December 2014 in providing comprehensive technical support for the CPTS Tax Software to clients nationwide. Responsibilities include training new clients and employees, collaborating with cross-functional teams to resolve software issues, managing seasonal staff during peak tax season, and handling escalated customer concerns. Prior to this role, Ricardo worked as a Team Member at Burger King Corporation from March 2010 to December 2014, where responsibilities included workflow organization, improving customer experiences, and managing complaints. Ricardo holds an Associate of Science degree in Network Systems Administration from ITT Technical Institute-Lathrop, completed between 2011 and 2013.