Jeanne Wyndrum

Jeanne Wyndrum has over 20 years of experience in the cruise industry. Jeanne is currently the Senior Vice President at Cruise.com, where they oversee all operational aspects of the company including marketing, website management, booking engine technology, SEO & SEM, and internal processes and systems. Jeanne is responsible for meeting deadlines and promoting products to generate increased sales. Additionally, they track e-commerce marketing campaigns to analyze performance and maximize marketing dollars.

Prior to their current role, Jeanne worked as the Director of Operations at Cruise.com, where they handled communication and business flow between departments and automated back-office systems. Jeanne also served as the Group Manager, responsible for developing and implementing group functions and procedures, overseeing promotional and affinity groups for 200+ cruise agents. Jeanne managed group promotional deposits and implemented a method for tracking tour conductor revenue.

Jeanne has also worked as a Branch Manager and Sales Supervisor at Cruise.com, where they focused on increasing performance and production, resolving customer service issues, and conducting sales training programs. Before joining Cruise.com, they worked as a Sales Agent at Cruise.com, where they sold all-inclusive land packages and cruises, managed group and individual reservations, and handled clients' travel needs.

Prior to Cruise.com, Jeanne worked at EuroCruises as a Sales Manager, where they successfully increased group sales from 2% to 30% of overall gross revenue. Jeanne represented EuroCruises at trade shows and had extensive knowledge of European river cruises and European-based cruise lines.

Overall, Jeanne Wyndrum has a wealth of experience in the cruise industry, with a strong focus on operations, marketing, sales, and customer service.

Jeanne Wyndrum obtained their Bachelor's degree in International Relations from Roanoke College from 1980 to 1984. In 1983, they attended The American University of Paris for a short period without receiving a degree, also focusing on International Relations. Additionally, they have obtained various certifications related to Google Ads and Analytics. In September 2017, they received certifications in AdWords Fundamentals and AdWords Search Advertising from Google. In June 2017, they obtained the Google Analytics Individual Qualification certification. Most recently, in July 2023, they acquired the Google Ads Search Certification and the Google Analytics Certification from Google.