Nick Nikitaras is an experienced professional with a strong background in customer service and education. Currently serving as Director of Customer Experience at Crunchyroll since August 2014, Nick manages a team of 30 agents and oversees eCommerce support for millions of members worldwide in multiple languages. Previous roles at Crunchyroll include Senior Manager and Manager of Customer Service, where Nick significantly improved customer satisfaction scores and developed essential support resources. Prior to Crunchyroll, Nick worked as Student Services Coordinator II at Heald College, providing academic advising and support to students, and held managerial positions in the food and beverage industry. Nick holds a Bachelor of Arts in Political Science and Ethnic Studies from the University of California, Davis, as well as a Master of Education in Educational Administration and a Single Subject Teaching Credential from San Francisco State University.
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