Joann Higgs

Joann Higgs has extensive experience in customer service and administrative roles, with a current position as Inside Service Supervisor at Cryomech since November 2018, previously serving as Service Administrative Assistant. Prior positions include Customer Service Representative at DL Manufacturing, Lease Administrator at The Widewaters Group, and Dispatcher at Town Mechanical, where responsibilities included dispatching technicians and managing incoming service calls. Joann also worked as an Administrative Assistant at IPD Engineering, providing crucial office support, and as a Distribution Route Specialist at Coca-Cola Refreshments, optimizing delivery efficiencies. Joann's career began as a Customer Satisfaction Specialist at Pella of CNY and included earlier experience as a Receptionist at Contemporary Personnel Staffing. Joann holds an A.A.S. in Business Administration from Cayuga County Community College and a high school diploma in Science and Business from G. Ray Bodley High.