Mark Ledesma

Mark Ledesma is a seasoned IT professional with extensive experience in managing technical support teams across multiple organizations. Since June 2016, Mark has held various senior roles at Crystal Dynamics, including Senior IT Manager and IT Support Manager, where responsibilities include overseeing IT operations, staff recruitment, hardware/software procurement, and budget planning. Prior to this, Mark worked at Ascentis from October 2012 to May 2016 as an IT Helpdesk specialist, providing support to over 170 employees in multiple locations. Mark's early career included over a decade at Toys R Us, where roles ranged from Store Supervisor to Sales Floor Supervisor, emphasizing retail operations and customer service. Mark holds an educational background from the University of Phoenix, completed between 2010 and 2012.