Louise Vitalina da S. Ramos

Louise Vitalina da S. Ramos has held a number of different positions in the past 16 years. Louise began their career in 2004 as a Secretaria-Asistente Administrativa at Star Contabilidade. In 2006, they moved to Verde Amarelo as a Secretaria. In 2007, they joined Despegar.com as a Supervisora de Ventas Online y Cobros and an Agente Operacional y Ventas. In this role, they were responsible for selling multi-destination services to customers across Latin America, providing advice, creating proposals and quotations, developing sales and loyalty strategies, and negotiating with customers and suppliers. Louise also managed operational reservations, assembled liquidations and vouchers, and handled pre and post-sales complaints and passengers at the destination. In 2011, they were promoted to Coordinadora Regional de Postventa de Agencias Afiliadas, Coordinadora Regional de Customer Service, and Coordinadora de Ventas Online y Cobranza. In 2018, they joined Telefónica as an Analista in the Usability-Customer Experience sector. Louise was responsible for developing and implementing new projects and products, designing customer experiences, and identifying and resolving pain points in the process. In 2019, they moved to RTS.net as an Analista del Servicio de Atención al Cliente and then to Cardinal Worldwide Services as a Supervisora de Operaciones. In 2020, they joined Crystal Zoom as a Corporate Manager, Account Manager, and Customer Success.

Louise Vitalina da S. Ramos has an education history that includes a Licenciatura en Administración from the Universidad Empresarial 'Siglo 21' in 2021 and a Tecnicatura from the IEA - Instituto Educativo Argentino in 2009. Louise has also obtained various certifications, including Pensamiento estratégico from LinkedIn in 2020, Comunicación con confianza, Cómo gestionar mejor tu tiempo, Cómo tomar decisiones, and Gestión de proyectos simplificada from LinkedIn in 2018, and Certificación en "Product Ads" from Mercado Libre in 2021.