Sumitra N.

Sumitra N. is a seasoned professional in Customer Success with significant experience in managing teams and driving customer outcomes across various organizations. Currently serving as Manager of Customer Success for Emerging Enterprise at Braze, Sumitra co-leads a team targeting over $36M in business while achieving notable social impact through environmental initiatives. Previously, Sumitra held roles including Associate Director of Customer Success at LinearB, where Customer Success was established from the ground up, and Senior Manager at CleverTap, which involved architecting key customer onboarding processes with a focus on retention. Contributions to the industry also include being a founding contributor and coach for CS Insider, alongside educational experience as a course assistant at Stanford University. Sumitra holds a Master of Science in Electrical Engineering from Stanford University and a Bachelor of Technology from SRM University, supplemented by a Plant-Based Nutrition Certificate from Cornell University.