CSG
Gilles Bonniot is a seasoned professional with extensive experience in technical training and consultancy. Currently serving as Training Manager at CSG International since January 2009, Gilles oversees scheduling and team workload while assisting with task prioritization. Prior to this role, Gilles held positions at INTEC TELECOM SYSTEMS, serving as Sr Technical Consultant and Senior Technical Consultant, where responsibilities included technical support, software installation, and database administration across various regions including EMEA, CALA, and NA. Gilles also gained experience as DBA/System Administrator at Prediwave Canada from October 2004 to June 2005. Academically, Gilles holds degrees in Database and Network from University Lyon France and IT/Database Administration from Université Claude Bernard Lyon 1.
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CSG
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Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually, and its award-winning suite of software and services allow companies across dozens of industries to tackle their biggest business challenges and thrive in an ever-changing marketplace.