Jing Wu is a seasoned Customer Solutions Architect at CSG, specializing in Quality Assurance solutions for contact center enterprises since January 2013. Jing oversees the delivery of projects globally while also defining strategies as the Head of Customer Operations for CSG Assure, focusing on maximizing service value for over 150 customers. Previous experience includes serving as a Customer Service Manager, leading teams in project delivery and customer support for over 70 clients, and as a Technical Consultant at Ascade, where Jing developed testing platforms for telecommunications and provided implementation and training for more than 30 customers. Jing holds a Master's degree in Computer Science from KTH Royal Institute of Technology, earned between 2007 and 2009.
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