Raphael Vieira is an experienced Service Manager at CSG, where responsibilities include managing a team of 21 resources and overseeing daily operations to ensure adherence to governance arrangements. With a strong background in technical support and project management, Raphael has successfully led teams of various sizes and focused on operational efficiency and client satisfaction. Prior roles include Lead Technical Support Analyst at CSG and System Integrator at Ericsson, where involvement ranged from troubleshooting and report automation to conducting tests and revenue assurance projects. Educational credentials include an Engineer's degree in Electrical, Electronics and Communications Engineering, two MBAs in Information Technology Management and Business Administration, and a technician degree in Electronics Engineering.
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