CSM Practice
Irit Eizips is the current Chief Customer Officer & CEO at CSM Practice, where she provides high-quality customer success strategy design services for executives looking to scale their customer success operations. Prior to this role, she served as the Head of Solutions Consulting at Gainsight, a startup offering Customer Success Management solutions. Irit holds a Master's degree in Accountancy from San Jose State University and a Bachelor's degree in Economics and Management from The Academic College of Tel-Aviv, Yaffo.
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CSM Practice
Suboptimal Net Revenue Retention (NRR) rate hinders companies' competitiveness in their market and impedes their growth objectives, limiting their potential for success. At CSM Practice, we empower companies who are grappling with proving customer value and are facing challenges engaging their customers in a scalable manner, by offering a highly effective and scalable customer success strategy. Our comprehensive approach accelerates their ability to achieve exceptional net retention rates, ensuring improvements in customer loyalty and satisfaction.