CSM Practice
Tiffany Morin, MBA, CPM, is an accomplished leader in Customer Success with extensive experience across various organizations. Currently serving as the Director of Customer Success and Renewals at National Instruments since January 2024, Tiffany has also held pivotal roles as a Content & Methodologies Creator at CSM Practice and as a Founding Mentor for Women in Customer Success. Previous positions include VP of Customer Success at 5x5 and 180byTwo, and Director of Customer Programs & Operations at Contrast Security, where Tiffany was instrumental in fostering mentorship within the Cyber Security community. With a strong background in strategic planning, operational excellence, and customer engagement, Tiffany has a track record of driving growth and retention within high-performing teams. Educational credentials feature an MBA from the University of California, Irvine, and a Bachelor's in Journalism from San Diego State University.
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CSM Practice
Suboptimal Net Revenue Retention (NRR) rate hinders companies' competitiveness in their market and impedes their growth objectives, limiting their potential for success. At CSM Practice, we empower companies who are grappling with proving customer value and are facing challenges engaging their customers in a scalable manner, by offering a highly effective and scalable customer success strategy. Our comprehensive approach accelerates their ability to achieve exceptional net retention rates, ensuring improvements in customer loyalty and satisfaction.