Yousef Masaad

Yousef Masaad is an experienced operations manager with a strong background in customer service and team leadership. Currently serving as the Customer Service Operations Manager at CsMena since July 2024, Yousef previously held the position of Operations Manager at Tarjama from February 2023 to March 2024, where responsibilities included overseeing the operations team and managing performance evaluations. Prior to that, Yousef worked at Extensya as an Account Operations Manager and Supervisor, effectively managing large call center teams for notable airline clients. Additional experience includes extensive roles at Emirates, focusing on resource planning and customer service, along with project management and sales roles in earlier positions. Yousef holds a Bachelor's degree in Water Resources and Environmental Management from Al Balqaa Applied University.