CsMena is a professional company specializing in the provision of communication management services and solutions in Jordan. Since our incorporation in 2018, we have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients.
We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. 
We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

We are a multilingual workforce across various delivery centers in Jordan. We serve clients from different industries in the Middle East, Europe, and GCC. We provide key solutions to our clients ensuring that their customers are satisfied.

CsMena is committed to providing services that exceed the requirements and expectations of our clients. In the part of our commitment to improving our quality and information security, we are a full-fledged COPC ® 2000, ISO ® 9001and ISO ® 27001.

Business Development

Call Center

E-Commerce

Telecommunications

CsMena

Tamer al Herbawi

Yousef Masaad

Raneem Y.

Yasmeen abu Khader

Sofyan Alsheabat

Mohammad Khalifah

Lara Adel

Mohammad abu Ajamieh

The Quality Assurance Team at CsMena ensures that all communication management services and solutions meet the highest industry standards. By meticulously monitoring and evaluating the performance of the call center and other outsourcing services, this team guarantees exceptional service quality and compliance with COPC ® 2000, ISO ® 9001, and ISO ® 27001 standards. They work closely with staff to provide ongoing training and feedback, ensuring that CsMena consistently delivers superior service to its clients across various regions and industries.

Quality Assurance Team

Customer Service Team

Quality Assurance Team

About

Team members

Other teams at CsMena

Customer Service Team