Centrala studiestödsnämnden
Annika Follin currently serves as Utvecklingsansvarig at Utbetalningsavdelningen CSN since January 2023. Prior to this role, Annika worked as a management consultant at Pro&Pro AB from May 2020 to January 2023 and held various leadership positions at Bolagsverket from November 2015 to May 2020, including Head of Unit for Information Services and Acting Head of Department for Customer Relations. Annika's experience at Centrala studiestödsnämnden CSN from January 2010 to November 2015 includes serving as Enhetschef for Produktionsstöd Utbetalning and Group Manager. Annika Follin holds two Master's degrees in Business Administration, one from Linköping University (1992-1994) in Accounting and another from Örebro University (1990-1992).
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Centrala studiestödsnämnden
CSN approves and sends out Swedish financial aid for studies, which includes both grants and loans to students in Sweden and abroad. CSN also handle repayment of the loans. Home equipment loans, which give non-citizens (mostly refugees) the chance to get off to a good start in Sweden, are also among CSN's responsibilities. Thanks to the opportunity to obtain financial aid, everyone in Sweden can study. It would accordingly make no difference which social, economic or geographic background a person has or if he or she has an impairment. CSN awards a total of approximately 23 billion Swedish kronor a year to almost 900,000 students. Good relations with students and other borrowers are a must for CSN. So we want to make it easy for people to get in touch with us whenever they need help. Everyone is entitled to a prompt, comprehensible reply. CSN's electronic services make it possible to apply for student aid, find out when the money arrives and calculate how much has to be repaid. Students and other borrowers have made it clear that they are satisfied with the assistance we provide. But there's always room for improvement. We want to offer more value every year. And that is part of the challenge we face going forward.