Centrala studiestödsnämnden
Heidi Renberg is an experienced professional in the fields of requirement analysis, business process development, and system support. Currently serving as a Kravanalytiker at CSN - Centrala studiestödsnämnden since 2015, Heidi focuses on requirement analysis and system support for development projects. Prior roles include work as a verksamhetsarkitekt and verksamhetsutvecklare, alongside consultancy positions at Castrix Konsult AB and Sogeti, where extensive experience was gained in requirement capture and system analysis across various organizations including Försäkringskassan and TeliaSonera. Heidi also held a key position as a Senior Business Process Analyst at Tele2, implementing unified processes across Tele2 Europe. Educational qualifications include a Master's degree in System Science from Mid Sweden University.
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Centrala studiestödsnämnden
CSN approves and sends out Swedish financial aid for studies, which includes both grants and loans to students in Sweden and abroad. CSN also handle repayment of the loans. Home equipment loans, which give non-citizens (mostly refugees) the chance to get off to a good start in Sweden, are also among CSN's responsibilities. Thanks to the opportunity to obtain financial aid, everyone in Sweden can study. It would accordingly make no difference which social, economic or geographic background a person has or if he or she has an impairment. CSN awards a total of approximately 23 billion Swedish kronor a year to almost 900,000 students. Good relations with students and other borrowers are a must for CSN. So we want to make it easy for people to get in touch with us whenever they need help. Everyone is entitled to a prompt, comprehensible reply. CSN's electronic services make it possible to apply for student aid, find out when the money arrives and calculate how much has to be repaid. Students and other borrowers have made it clear that they are satisfied with the assistance we provide. But there's always room for improvement. We want to offer more value every year. And that is part of the challenge we face going forward.